About our Flowers

Care instructions

Delivery

Order

about our flowers

How do I care for my cut flowers to make them last longer?
 

Care Instructions
 

UPON DELIVERY

Please cut 1/2″ to 1″ of every stem upon delivery, before you put the flowers in the vase.

FLOWERS WATER

Change vase water every other day (add flower food to the new water if available). All stems should be submerged. If your flowers came in a basket or other container with foam, add fresh water every day.

FLOWERS LIGHT/TEMPERATURE

Display your bouquet or flower arrangement in a cool, draft-free area. Avoid direct sunlight, which causes the flowers to die more quickly.

FLOWERS PRUNING

Immediately remove dead or wilting leaves and stems. Recut your flower and foliage stems just before putting them back into new water.

how long do cut flowers typically last?

Bouqly flowers are shipped directly from our greenhouse in Colombia (South America), so they are delivered in fresh conditions, meaning that if you follow our care instructions, your wonderful flowers can last up to 8 or even 12 days from de date of delivery.

 

where are the flowers grown?

Our flowers are shipped directly from our farms. They are delivered in fresh conditions, meaning that if you follow our care instructions, your wonderful flowers can last up to 8 or even 12 days from de date of delivery.

 

can i send a different number of roses other than what is listed on your website?

We offer two option regarding Bouqly bouquets, the 12-roses and the 24-roses option. If you wish a different number of roses, you can choose one of our different bunches variety that comes in 25, 50, 100, 125, 200 and 250 rose packages

delivery

when can i expect my order to be delivered?

Once your order is placed and payment confirmed, please expect your order to be delivered within 3 to 5 business days (applies to all US)

are there any shipping costs that i need to pay upon delivery?

Every order that is placed in our Bouqly.com website, have no shipping cost at all.

my flowers were delivered in a poor condition. what can i do?

If your flowers are received in a poor condition, please contact Bouqly immediately through:

  • Email: Bouqly.usa@gmail.com
  • Phone Number: +57 314 470 4563 (Whatsapp)
  • In our chat online.

Once you contact with our customer service department, you will be asked to send a photograph of the flowers received in order to register your case. For more information, please check our “Return and Refund Policy”

how do you package the flowers when a vase is included in the order?

The flowers are shipped in a special package, along with the vase in order to provide a correct international shipment to your door. If you experience any problems with the delivery, please contact Bouqly immediately:

Once you contact with our customer service department, you will be asked to send a photograph of the flowers received in order to register your case. For more information, please check our “Return and Refund Policy”

can i request a specific delivery time?
 

Yes of course, before you place your order you can choose your exact delivery date so we can program the shipping date for your fresh cut flower to arrive on time.

can you deliver the flowers on saturdays or sundays?

 

We ship our flowers every day in order to deliver them on weekdays normally. If you wish to have your flowers delivered on Saturdays or Sundays, please contact our customer service department and they will gladly help you with this issue.

order

can the delivery address be changed once the order is placed?

Once your order is placed and you wish to change the delivery address, you need to contact our customer service department and they will gladly help you with this issue.

how can i cancel my order?

Once your order is placed and you wish to cancel it, you need to contact our customer service department and they will gladly help you with this issue.

once i place my order, can i have them delivered on the same day or next day?

Bouqly flowers are shipped directly from our greenhouse in Colombia (South America), which means that every international shipping takes about 3 to 5 business days to be delivered to your door.